Meet Jeremiah Ritchey (JR)

Aftermarket Account Manager
Jeremiah Ritchey (JR)

Jeremiah Ritchey (JR)

Aftermarket Account Manager

Length of Time with Nexom and EDI: 5 years

 

Q: What is your favorite part of Aftermarket to talk about and why? 

A: What I love most about the aftermarket is the chance to step into a customer’s world when something isn’t working quite right—and find a fix that’s not just a replacement, but an upgrade. Every plant is different, and I enjoy digging into the details to find a solution that fits their operations, their team, and their budget. There’s nothing more satisfying than turning a challenge into a win for the customer. 

 

Q: What do you wish others in the wastewater industry understood that isn’t talked about enough? 

A: I wish more people understood how much thought and flexibility it takes to make real progress in this industry. Every plant is different, and the operators working in these facilities know their systems inside and out—but sometimes, the solutions they get offered don’t reflect that. What isn’t talked about enough is how powerful it is when you actually listen to the operator, tailor the design to fit their workflow, and build in long-term maintainability. 

Aftermarket’s not just about parts and service—it’s about stewarding the investment people have already made. It’s about making something better without blowing their budget or shutting down their process. That’s where good work happens. 

 

Q: What project have you worked on or completed recently that you’re most proud of and want to mention here?  

A: One project I’m proud of is the ModuleAir™ retrievable aeration system we put in at French Paper Company’s aeration tank in Niles, Michigan. That one wasn’t just about delivering equipment—it was about solving a real operational challenge. They couldn’t drain the tank for maintenance, and their budget was tight. We had to be creative.  

I worked closely with their team to tailor a solution that let them maintain each aeration grid independently while staying fully online. And we staggered the project across two fiscal years to ease the financial pressure. That’s the kind of solution I love—meeting the customers where they are, with something that truly works for their plant and their people. 

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